Payment options include UPI, credit cards, debit cards, net banking, wallets, e-gift cards, and reward points for the items offered on the website and mobile application.
– Online payments are quick payment methods, and they are advised to guarantee that your transaction is processed more quickly.
– The Cash On Delivery option is only accessible on specific pin codes, and each order will be charged an extra 50 rs which is the cash handling fee charged by courier partners. You can check your pincode availability by scrolling down to the “Delivery Pincode” box. You can enter your pin code & check if the COD option is available at your location
– We won’t be able to accept the Cash on Delivery option for orders exceeding Rs1200.
Cancellation of Order by User:
After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered.
General Scenario:
In case we receive a cancellation email and till the time the order has already been “processed” by us, the order cannot be cancelled. Healthsootra.in has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Healthsootra.in and accept Healthsootra.in’s decision regarding the cancellation.
In the case of Perishable Goods
In case a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.
In the case of Gift Certificates:
The gift Certificates will not be cancelled, the user can demand an extension of the expiry date within 5 days of purchase.
Cancellation of Order by Healthsootra.in:
Healthsootra.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Healthsootra.in for re-delivery shall be claimed from the User.
Refund Policy
Refunds are made within 3 to 5 business days of the order being canceled by Healthsootra.in. Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid. In the event of a Cash-on-Delivery order, a refund cheque will be paid to your bank account in the name of the “Billing Name” entered when placing the order, or an NEFT transfer will be tried. Please keep in mind that Cash-on-Delivery and Shipping Charges (if applicable) are non-refundable
-For orders placed through other e-commerce sites, the refund will be processed by the respective e-commerce website and not by Healthsootra.in.However, we can replace the items in case there are any issues.
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