The replacement request must be made within 7 days of purchase and must not be part of the above list
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
Our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer will be refunded the order amount after deducting the shipping charges. (The customer will pay shipping charges)
In case of cancellation by the customer after shipping/delivery of order the customer shall be charged for shipping.
In the case of perishable items or custom-made non-perishable items, neither Healthsootra.in nor our enabling partners will be able to accept any returns or replacement of such items.
Cases of goods unavailability or service problem:
If the item sent for replacement is not available, we will try to give you the best possible alternatives, but in the end choice of customer will be final
If the order is confirmed by us and the order is not able to ship the product on time, then we give refunds to the customer if the customer demands
A 100% refund will be given if the product is not available or the vendor is not able to ship the products
For couriered products, If the delivery address is outside the service area, then only a 100% refund will be given
Shipping Returned Merchandise:
In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Healthsootra.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping & Quality Issue:
Products received in a damaged condition or products with quality issues can be returned if informed within 24 hours of receipt of the products. Kindly note that we would require the below to approve refunds/returns:
Front & Back Image of the Product
Unboxing Video
Invoice / Order Id
Food items once opened, would not be taken back.
A OTP (One Time Passcode) has been sent to ##phone##. Please enter the OTP in the field below to verify your phone.
